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THE ALL NEW AFTERSALES TEAM AT HARVARD

We are delighted to bring to you our new After Sales offering, split down into the Bid & Project Delivery team, the Commissioning & Site Services team and the Service team, the new aftersales department manages the full customer experience, from planning effectively, to ensuring site based services are delivered as promised and providing best in class on-going service and support, to ensure customers’ expectations are met and exceeded.

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Working with Harvard

Setting up an account with us

Interested in setting up an account with us? Download the Credit Application Form and email it back to sales@harvardtechnology.com

How to get a quotation

Would you like a quotation for any of our lighting solutions? Simply fill in your details below and one of our experienced sales representatives will be in touch.

 

If you would like a quote for a bespoke CustomLED light engine (and LED driver) solution offering, you can use the LQ Form, for more info on CustomLED – click here

Placing your order

To place an order with us, it's as easy as 1, 2, 3.

All you need to hand;

  1. Your details
  2. Your order details, or quote reference
  3. Finally, contact us;
    1. via your designated Account Manager
    2. via our Sales Team – 0113 383 1000 Option 1
    3. via email – sales@harvardtechnology.com

What delivery options are there?

We have a variety of different delivery options, each tailored around you.

Ranging from next day, pre 9 or pre 12 we can ensure your order reaches you in good time.

For international delivery options, same day or bank holiday deliveries drop us a line and we'll endeavour to help.

FAQs

Coming Soon

Warranty & Aftersales Support

Harvard After Sales agreement

You can find details of our Aftersales agreement here 

Warranties

To underline Harvard Technology's commitment to quality, all our products carry the following warranty from date of manufacture as indicated on the product label:

LED Drivers 5 years
LED Light Engines (supplied with Harvard Drivers) 5 years
LED Light Engines (supplied without Harvard Drivers) 3 years
EyeNut Adaptors and drivers 5 years
LeafNodes & UniNodes 5 years
BranchNodes 5 years
RetroLED 6 years
HID, PLL (conventional) ballasts 2 years
All other products 1 year

It is very important that you let us know as soon as possible if you spot an issue so it can be resolved efficiently and promptly.

This is especially important if the problem occurs when the product has been installed on site. If this does happen we would really appreciate as much information as possible such as a description of what the problem is, and as much detail about the installation as possible. This detail helps us to understand what may have happened, and we may follow this up with a site visit from one our Team. Whatever happens we aim to work with you to understand the problem and find a solution as quickly as possible and with the minimum of fuss.

Should you suspect that a product supplied by Harvard Technology is faulty, in the first instance please contact our Aftersales Team

Tel: 0113 383 1000 option 5
Email: AfterSales@harvardtechnology.com

For further detail, please see our Warranty Agreement document

Outline Process

If you have an issue, then please follow the steps below to ensure we can resolve the matter as soon as possible...

  1. Request a Returns form from the aftersales team, or download it from our website
  2. Once you have completed the Returns form, we will issue a Returns number and decide on a course of action
  3. As a first step we will ask you to return the product for testing against this returns number
  4. When the products come back to us we first put them through a full functional test, and any products that fail then are inspected further so we understand exactly how and why they failed.
  5. Once we have the test results we'll send a report over to you and be in touch to agree next steps and provide any replacement product. From start to finish we aim to resolve your issue within 28 days

How to return product

For details on how to return a product, Please use the Return Request document.

Please submit completed returns form to aftersales@harvardtechnology.com where one of our After Sales team will be in touch.

FAQs

Coming Soon

Compliance declarations

Product specific certificates and conformity documentation can be found on the relevant product pages.

Systems Support

Systems Support

The service team is on hand to assist the user in every aspect of LeafNut & EyeNut control systems and the Aftersales team are specialists in dealing with issues such as faulty product return and post-sale discrepancy's.

The types of work that the service team will carry out on the users behalf depends on your level Service Agreement

However all issues with either system will be thoroughly investigated by the service team and a resolution will be found whether this is directly resolved by us or passed to the technical support to complete any works necessary to provide the right solution to your problem.

Contact

Service team- 0113 383 1032
support@harvardtechnology.com
7.30am-18.00pm

EyeNut

Technical Support

FAQs

Coming Soon

Live Chat

GOT AN ENQUIRY

Like further information?
Email us with your enquiry and we’ll get back to you asap

○ Send Request

Got an enquiry? Click on the relevant department below to send us an email.

General Sales/Order enquiry US Sales/Order enquiry Technical Support Marketing/Press

Live Chat

Quick question?
Connect live to one of our team across many departments

○ Chat Now

SERVICE & SUPPORT

Aftersales question?
Find all of the answers to your questions in this section

○ AFTERSALES ANSWERS
Click a location for more info

United Kingdom

Harvard Technology Ltd
Tyler Close
Normanton
Wakefield
West Yorkshire
WF6 1RL

Internal Contacts

General:
Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Sales:
Email: sales@harvardtechnology.com
Tel: +44 (0)113 383 1000, Option 1

Technical Support:
Email: techsupport@harvardtechnology.com
Tel: +44 (0)113 383 1053

Controls Support:
Email: support@harvardtechnology.com
Tel: +44 (0)113 383 1032

Recruitment:
Email: jobs@harvardtechnology.com
Tel: +44 (0)113 383 1080

Marketing:
Email: marketing@harvardtechnology.com
Tel: +44 (0)113 383 1091

Distributors

Belgium, Netherlands & Luxembourg

Harvard Technology Ltd
Tel: +44 (0)113 383 1000
Mob: +32 0471 853277
Email: BEsales@harvardtechnology.com

Distributors

France

Harvard Technology Ltd
Tel: +44 (0)113 383 1000
Email: FRsales@harvardtechnology.com

Distributors

Italy

Harvard Technology Ltd
Tel: +44 (0)113 383 1000
Mob: +39 34259 15744
Email: ITsales@harvardtechnology.com

Distributors

Germany

Harvard Technology Ltd
Tel: +44 (0)113 383 1000
Email: DEsales@harvardtechnology.com

Distributors

United States

Harvard Technology INC
Tel: 858-882-3652
Email: USsales@harvardtechnology.com

Distributors

Australasia

Distributors

Czech Republic & Slovakia

Distributors

UAE, Saudi Arabia, Lebanon, Jordan & Qatar

Distributors

Mexico

Distributors

Costa Rica, Guatemala, El Salvador, Nicaragua, Panama, Honduras, Dominican Republic, The Caribean Islands and Cuba

Distributors

Spain

Harvard Technology Ltd
Email: FRsales@harvardtechnology.com

Austria

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Portugal

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Turkey

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Hungary

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Lithuania

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Latvia

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Estonia

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Romania

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Bulgaria

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Albania

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Slovakia

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Slovenia

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Serbia

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Croatia

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Kosovo

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Macedonia

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Montenegro

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Belarus

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Ukraine

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Greece

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Cyprus

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

United Kingdom

Harvard Technology Ltd
Tyler Close
Normanton
Wakefield
West Yorkshire
WF6 1RL

Internal Contacts

General:
Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Sales:
Email: sales@harvardtechnology.com
Tel: +44 (0)113 383 1000, Option 1

Technical Support:
Email: techsupport@harvardtechnology.com
Tel: +44 (0)113 383 1053

Controls Support:
Email: support@harvardtechnology.com
Tel: +44 (0)113 383 1032

Recruitment:
Email: jobs@harvardtechnology.com
Tel: +44 (0)113 383 1080

Marketing:
Email: marketing@harvardtechnology.com
Tel: +44 (0)113 383 1091

Distributors

Belgium, Netherlands & Luxembourg

Harvard Technology Ltd
Tel: +44 (0)113 383 1000
Mob: +32 0471 853277
Email: BEsales@harvardtechnology.com

Distributors

France

Harvard Technology Ltd
Tel: +44 (0)113 383 1000
Email: FRsales@harvardtechnology.com

Distributors

Italy

Harvard Technology Ltd
Tel: +44 (0)113 383 1000
Mob: +39 34259 15744
Email: ITsales@harvardtechnology.com

Distributors

Germany

Harvard Technology Ltd
Tel: +44 (0)113 383 1000
Email: DEsales@harvardtechnology.com

Distributors

United States

Harvard Technology INC
Tel: 858-882-3652
Email: USsales@harvardtechnology.com

Distributors

Australasia

Distributors

Czech Republic & Slovakia

Distributors

UAE, Saudi Arabia, Lebanon, Jordan & Qatar

Distributors

Mexico

Distributors

Costa Rica, Guatemala, El Salvador, Nicaragua, Panama, Honduras, Dominican Republic, The Caribean Islands and Cuba

Distributors

Spain

Harvard Technology Ltd
Email: FRsales@harvardtechnology.com

Austria

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Portugal

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Turkey

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Hungary

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Lithuania

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Latvia

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Estonia

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Romania

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Bulgaria

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Albania

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Slovakia

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Slovenia

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Serbia

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Croatia

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Kosovo

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Macedonia

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Montenegro

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Belarus

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Ukraine

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Greece

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010

Cyprus

Email: info@harvardtechnology.com
Tel: +44 (0)113 383 1000
Fax: +44 (0)113 383 1010