THE ALL NEW AFTERSALES TEAM AT HARVARD
We are delighted to bring to you our new After Sales oﬀering, split down into the Bid & Project Delivery team, the Commissioning & Site Services team and the Service team, the new aftersales department manages the full customer experience, from planning eﬀectively, to ensuring site based services are delivered as promised and providing best in class on-going service and support, to ensure customers’ expectations are met and exceeded.
Working with Harvard
Setting up an account with us
For all your small order requirements, please check out one of our Premier Service Partners who hold inventory of popular Harvard product and are better placed to service smaller transactions on a short lead time basis
How to get a quotation
Would you like a quotation for any of our lighting solutions? Simply fill in your details below and one of our experienced sales representatives will be in touch.
Placing your order
To place an order with us, it's as easy as 1, 2, 3.
All you need to hand;
- Your details
- Your order details, or quote reference
- Finally, contact us;
- via your designated Account Manager
- via our Sales Team – 0113 383 1000 Option 1
- via email – firstname.lastname@example.org
What delivery options are there?
We have a variety of different delivery options, each tailored around you.
Ranging from next day, pre 9 or pre 12 we can ensure your order reaches you in good time.
For international delivery options, same day or bank holiday deliveries drop us a line and we'll endeavour to help.
Terms & Conditions
Warranty & Aftersales Support
Harvard After Sales agreement
You can find details of our Aftersales agreement here
To underline Harvard Technology's commitment to quality, all our products carry the following warranty from date of manufacture as indicated on the product label:
|LED Drivers||5 years|
|LED Light Engines (supplied with Harvard Drivers)||5 years|
|LED Light Engines (supplied without Harvard Drivers)||3 years|
|EyeNut Adaptors and drivers||5 years|
|LeafNodes & UniNodes||5 years|
|HID, PLL (conventional) ballasts||2 years|
|All other products||1 year|
It is very important that you let us know as soon as possible if you spot an issue so it can be resolved efficiently and promptly.
This is especially important if the problem occurs when the product has been installed on site. If this does happen we would really appreciate as much information as possible such as a description of what the problem is, and as much detail about the installation as possible. This detail helps us to understand what may have happened, and we may follow this up with a site visit from one our Team. Whatever happens we aim to work with you to understand the problem and find a solution as quickly as possible and with the minimum of fuss.
Should you suspect that a product supplied by Harvard Technology is faulty, in the first instance please contact our Aftersales Team
Tel: 0113 383 1000 option 5
For further detail, please see our Warranty Agreement document
If you have an issue, then please follow the steps below to ensure we can resolve the matter as soon as possible...
- Request a Returns form from the aftersales team, or download it from our website
- Once you have completed the Returns form, we will issue a Returns number and decide on a course of action
- As a first step we will ask you to return the product for testing against this returns number
- When the products come back to us we first put them through a full functional test, and any products that fail then are inspected further so we understand exactly how and why they failed.
- Once we have the test results we'll send a report over to you and be in touch to agree next steps and provide any replacement product. From start to finish we aim to resolve your issue within 28 days
How to return product
The service team is on hand to assist the user in every aspect of LeafNut & EyeNut control systems and the Aftersales team are specialists in dealing with issues such as faulty product return and post-sale discrepancy's.
The types of work that the service team will carry out on the users behalf depends on your level Service Agreement
However all issues with either system will be thoroughly investigated by the service team and a resolution will be found whether this is directly resolved by us or passed to the technical support to complete any works necessary to provide the right solution to your problem.
Service team- 0113 383 1032
GOT AN ENQUIRY
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Harvard Technology INC